Yes, all new service requests must be made in person at the office. An application for service must be completed, a state or federal issued picture identification is required, and if renting, a copy of your lease is also required.
Yes, deposits are transferable if service is immediately disconnected from the prior residence
and connected at the new residence provided the service remains under the same individual as
listed on the application. If an occupant wishes to leave service connected at a prior residence
while connecting service a new residence then an additional deposit for the new service is required.
If an occupant is moving outside of the service are, deposits are refundable only after the final
bill and all other applicable fees have been paid. A forwarding address is required to receive a
deposit refund. Deposits may only be refunded to the individual who originally applied for service
unless the individual is deceased at which case deposits are refundable to the individual’s estate
or beneficiary as applicable by law. Deposits are NOT transferable from one individual to
CEA provides several payment options and opportunities.
Pay by cash, check, money order, or debit/credit card at the office during our regular business hours of
7:30 am – 4:00 pm CST or after hours using our drop box located to the left of our office front doors.
Mail payments to P.O. Box 426 ~ Cave City, KY 42127.
Calling our office at (270) 773-2887 to pay with Debit or Credit card.
Pay online on our website by creating an account by clicking here. You will also be able to view your billing and usage history from your account.
Automatic bank draft is available by signing up at our office, or by filling out our Easy Pay form in the
“Payment Options” section and mailed, faxed, or emailed back to our office.