Do I have to complete an application to have service connected at my new residence or business?

Yes, all new service requests must be made in person at the office; an application for service must be completed; and a state or federal issued picture identification is required.

Do I have to pay a deposit when requesting new service?

Yes, there is a $50 Water Deposit required for homeowners and a $100 Water/Sewer Deposit required for renters.

Are Deposits refundable or transferable?

Yes, deposits are transferable if service is immediately disconnected from the prior residence and connected at the new residence provided the service remains under the same individual as listed on the application. If an occupant wishes to leave service connected at a prior residence while connecting service a new residence then an additional deposit for the new service is required. If an occupant is moving outside of the service are, deposits are refundable only after the final bill and all other applicable fees have been paid. A forwarding address is required to receive a deposit refund. Deposits may only be refunded to the individual who originally applied for service unless the individual is deceased at which case deposits are refundable to the individual’s estate or beneficiary as applicable by law. Deposits are NOT transferable from one individual to another.

When are bills mailed out?

Bills are mailed depending on the cycle for your area of service. Please select the name of your service area in the Understanding Your Bill section of this site.

When is payment due?

Payment is due depending on the cycle for your area of service. Please select the name of your service area in the Understanding Your Bill section of this site.

Is there a Penalty for late payment?

Yes, there is a 10% penalty added to all service charges after the due date.

How do I get my service reinstated if it is disconnected for non-payment?

Service will be reinstated after the reconnect fee, complete bill and applicable penalties have been paid in full.

How much is the reconnect fee?

The reconnect fee is $50.00 during business hours and $75.00 after business hours.

Is there a fee for returned checks?

Yes there is a $25.00 fee as well as applicable penalties if restitution is not made on the returned check prior to the original due date.

What are my payment options?

CEA provides several payment options and opportunities. Pay on-line using a Debit or Credit Card. Please select the Pay Bill Online section of this site for further instructions. Pay by cash or check at the office during our regular business hours of 7:30 am – 4:30 pm CST or after hours using our drop box located to the left of our office front doors. Payments may be mailed to P.O. Box 463 ~ Cave City, KY 42127-0463. Payments may be made using Debit or Credit Card by calling our office at (270) 773-2887. Payments may be made at area banks (check with your local bank for availability in your area). Automatic draft will be available soon.