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Payment Extension
CEA, Inc. understands that financial difficulty can be experienced from time to time due to
unforeseeable events. In an effort to assist our friends and neighbors through such trials,
CEA, Inc. offers a Payment Extension Agreement opportunity for Residential Customers Only.
Customers may request a payment extension twice per calendar year by coming to our office
located at 508 S Dixie Hwy ~ Cave City and completing a Payment Agreement form. Payment
extensions MUST BE REQUESTED PRIOR TO THE DISCONNECT DATE. Payment Extensions shall be
granted for no more than two weeks from the disconnect date indicated on the past due bill,
and must be paid as promised with full payment being received prior to the next billing cycle
due date. Service will be disconnected the morning of the next business day for anyone who
signs a Payment Extension Agreement and fails to make payments as promised.
Leak or Catastrophic Emergency
A once per calendar year billing adjustments may be requested by contacting our office at
270-773-2887 if the customer has experienced excessive usage outside of his or her normal
range due to leaks, bathroom fixture malfunctions, pipe breakage, etc. Proof must be provided
from a licensed plumber indicating that a failure has occurred and that repairs have or are
being made. Bill adjustments are at the sole discretion of CEA, Inc. and must be approved by
the CEO. CEA, Inc. is ONLY responsible for maintaining meters and the water and wastewater
equipment beginning at tap location and extending outward towards the main line(s) directed
away from a customer’s privately owned lot. It is the customer’s responsibility to contact
a licensed plumber to investigate and correct any other issues that may be related to the
plumbing and fixtures located on his or her property.
Meter Reading
CEA, Inc. meters are read electronically. A CEA, Inc. vehicle drives the meter route and
obtains the reading without visiting the meter boxes. This technology allows for more accuracy
and safety during the process of recording your usage. If excessive usage is noticed at the
time the data is collected, a service technician will be dispatched to your home or business
to troubleshoot and/or service the meter. If it is necessary to shut-off the water to avoid
any further excessive usage or damage you will be notified if CEA, Inc. has a current, active
telephone number on file for your account. Meters are the property of CEA, Inc. If a lock is
put on your meter it MUST be removed by a CEA, Inc. service technician. Anyone who knowingly
tampers with a CEA, Inc. owned meter is subject to have his or her meter removed completely
enabling the use of water at that location.
Water and Wastewater Line Locating
If you or someone appointed by you, are planning to dig anywhere on your property, you are
required by law to notify the proper authorities at least two business days prior to beginning
work. This precaution allows the agency to locate and mark all lines in an effort to prevent
the damage and service loss of underground utilities. CEA customers must call our office at
270-773-2887. Anyone who fails to request a line locate prior to digging may be responsible
for all costs incurred should lines be damaged and require repair as a result of digging.
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