CEA Customer Information

OFFICE HOURS & 24-HOUR EMERGENCY SERVICE
Our regular business hours are 7:30 a.m. to 4:00 pm. CST, closed for lunch 11:30-12:00, Monday through Friday. Our office is closed in observance of the following holidays: New Year’s Day (January 1st), Martin Luther King Day (third Monday in January), Presidents Day (third Monday in February), Good Friday (office closes at 11:30a.m.), Memorial Day (last Monday in May), Independence Day (July 4), Labor Day (first Monday in September), Columbus Day, Veterans Day, Thanksgiving Day and the day after (fourth Thursday and Friday in November), Christmas Eve (December 24th) and Christmas Day (December 25th). We have a service person on call for emergencies that may occur outside of our normal hours of operation. If you require emergency assistance please call 646-7476 (local) or 800-599-7476 (toll free).

NEW SERVICE
New customers requesting service must come to our office located at 508 S Dixie Hwy ~ Cave City and complete a New Customer Application which requires a photo I.D. and proof of residency (i.e. copy of lease, etc.). Persons requesting new service for rental property must pay a refundable deposit of $50.00 for water and $50.00 for sewer in addition to providing the name and telephone of the landlord or lease holder. Persons requesting new service for personally owned property must pay a refundable deposit of $50.00 for water. Deposits are refunded once the final bill following service termination is paid in full.

BILLING
Customers are billed for products and service that have been rendered during the previous month. It is because of this that prompt payment is required upon receiving your bill. Bills are mailed to customers on or around the same date each month depending on the billing cycle for your area. Once you have received your first bill, you can expect to receive a bill on or around the same date of each month thereafter. Each bill contains information such as your name, address, account number, monthly water usage, due date, amount due, penalty date, amount due after the due date, state and local use taxes (where applicable) and our remit to address. We bill for and accept payment of garbage collection fees for the communities of Cave City and Park City as a courtesy to our customers and local waste removal providers. Outside of billing and collection administration we have no authority with regards to garbage collection schedules, fee schedules, waste container delivery and pick-up, etc. We will notify the agency responsible for your garbage collection once new service is established. All questions, comments or concerns regarding your garbage collection should be directed to your waste removal provider.

  • Cave City Residents: Cave City Waste Removal – 773-2188
  • Hart County Residents – Hart County Solid Waste – 524-3323
  • Park City Residents – Mid-State Waste – 651-2599

SERVICE DISCONNECTION
Customers may request that service be terminated by calling 270-773-2887 or by coming into our office located at 508 S Dixie Hwy ~ Cave City during regular business hours. Service may also be involuntarily terminated if full payment of the balance due is not received by close of business on the cut-off date noted on your statement. If your service is disconnected due to non-payment, payment in-full to include all service fees, penalties and re-connect fees must be received in our office before service can be re-established. Re-connect fees are $50.00 if service is restored during regular business hours or $75.00 for service that is restored outside of our normal business hours. Meters are the property of CEA, Inc. If a lock is put on your meter it MUST be removed by a CEA, Inc. service technician. Anyone who knowingly tampers with a CEA, Inc. owned meter is subject to have his or her meter removed completely enabling the use of water at that location in addition to be liable for all costs incurred as a result of repairing or replacing damaged equipment.

 
 
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